Troubleshoot a WordPress internal server error
An 500 internal server error is a generic message given by the server when it cannot display a website. They can occur for many reasons, but often it is not an issue with the server. Let's look at how you can determine the cause of a 500 error.
- Temporarily disable your .htaccess or web.config control file by renaming it. (
cPanel / Plesk).
Note: If your hosting acount does not have a control panel, then you will need to rename the file using FTP.
- Load your website again to see if the error has disappeared.
- If not, then continue to the next step. If so, then reset your site's Permalinks. This will recreate your control file, and you can review the disabled control file for scripting issues.
- If the error isn't visible on your website, then you'll need to expose the error:
- If the detailed errors or logs show a problem with the theme or plugin folders, then to begin fixing the error you can disable your plugin or your theme.
- If you can't locate an error, then you should disable all of your plugins, if you haven't already done so.
- If that fixes the problem, then enable the plugins one at a time until the problem or error occurs.
- Once an error occurs, then you have likely identified the plugin causing the problem. You can then move on to fixing it.
- Return to Troubleshoot and fix a WordPress internal server error.
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